Support

Last updated 2026-11-11

Folio is a free app from Galcsik Győző Kft., a small company with one developer. The source code is on GitHub. Support is offered as time allows. We aim to answer written complaints within 30 days. Where mandatory complaint rules apply, their deadlines apply; see the complaint procedure.

Before you report a problem

1. Reload the tab. Most display and input glitches clear with a reload from the tab menu.
2. Try Safe mode. Developer Tools > Modes > Safe disables Folio’s compatibility scripts and input adaptations. If the problem disappears in Safe mode, it is a Folio adaptation; if it stays, it is most likely Figma’s website or the network.
3. Check Figma itself. If the same thing happens in Safari on the same device, the cause is on Figma’s side. Figma’s own help is at help.figma.com.
4. Check memory. Large files can exceed the memory iPadOS or iOS gives a browser tab. Close other tabs or lower the tab retention cap in Settings > General > Memory.
5. Read the guides. Start with getting started, input controls, keyboard shortcuts or troubleshooting. The guides are available on this website.

How to reach support

• Bug reports and feature requests: open an issue on GitHub or email support@foliodesign.app.
• Email: support@foliodesign.app.
• Security vulnerabilities: do not post them publicly. Use GitHub’s private vulnerability reporting or email support@foliodesign.app.

What to include

• Folio version and build (Developer Tools > About), device model and iPadOS or iOS version.
• What you did, what you expected and what happened instead.
• Whether it also happens in Safe mode and in Safari.
• A diagnostic report, if relevant: Developer Tools > Overview > Copy diagnostics report. Reports are sanitised on the device and leave out file identifiers, titles, sign-in URLs and typed text. Check the pasted text before sending it anyway.

Do not send credentials, cookies, private Figma links or client content.

What support cannot do

• Help with your Figma account, billing, plan limits or Figma’s features. Those belong to Figma.
• Recover designs. Figma stores your files on Figma’s servers; Folio does not keep an editable offline copy. Exported or downloaded copies may remain in Downloads or wherever you saved them.
• Make Figma’s website do things it does not do in a browser.

Who provides Folio

Galcsik Győző Kft., Budapest, Hungary. Full provider details and contact addresses are in the legal notice.

See also the Privacy Policy, the Terms of Use and the legal notice.